Privacy

C77 Privacy Policy — Your data is our responsibility

Protecting your personal information at c77 is our top priority. This policy clearly explains what data we collect, how we use it, and how we safeguard your privacy.

Last updated: January 2025

Encrypted data protection No selling of data to third parties User consent is always required SSL-secured connection Right to Data Deletion No advertising spam Secure database storage Encrypted data protection No selling of data to third parties User consent is always required SSL-secured connection Right to Data Deletion No advertising spam Secure database storage

What information we collect and why

Identity & Contact Information

Your name, email address, mobile number, and date of birth are collected during account registration. This information is used to verify your identity and ensure account security. Additional identification may be requested in some cases for age verification. Your information is always stored in encrypted form and protected against unauthorized access. c77 never sells or rents your personal information to third-party marketers.

Financial & Transaction Information

Payment information necessary to process deposits and withdrawals is collected. Full card numbers or complete bank details are not stored on our servers — the payment gateway processes this information directly. Records of every transaction are securely retained in compliance with anti-money laundering regulations. c77 reserves the right to review this information to prevent financial fraud and unauthorized use. Your transaction history can be viewed at any time from your account dashboard.

Device & Usage Information

Your device type, operating system, browser version, and IP address are automatically logged while using the platform. This information helps with troubleshooting technical issues, security monitoring, and improving the user experience. Cookies and similar technologies are used to retain session information, which helps remember your login state and personalize page layouts to your preferences. You can manage cookies through your browser settings if you wish, though some features may be limited as a result. We continuously improve our services by analyzing usage patterns.

Location & Communication Information

Approximate geographic location is determined from your IP address, primarily used to comply with geographic restrictions and detect fraudulent activity. Your support tickets, chat messages, and communication records are retained to improve service quality and resolve disputes. This information is securely deleted after a specified period. Data may only be shared with third parties when required by legal obligations or regulatory authority requests. Strict confidentiality agreements are followed in every instance of data sharing with third parties.

How your information is used

C77 uses your personal information only for specific and legitimate purposes. Primary purposes include account management, transaction processing, customer service, and maintaining platform security. We use your information to create a personalized experience and display content according to your preferences. Data is also used for responsible gaming monitoring in compliance with regulatory requirements. With your consent, you may occasionally be informed about relevant offers or updates, and you can withdraw this consent at any time.

  • Verifying accounts and ensuring secure login
  • Processing deposit, withdrawal, and betting transactions
  • Responding to customer service requests and resolving issues
  • Preventing fraud, account hacking, and money laundering
  • Monitoring compliance with responsible gaming policies
  • Improving the platform's technical standards and user experience

Your Rights & Controls

C77 believes that every user has the right to maintain full control over their own information. You may contact us at any time to request a copy of your stored data, submit a request to correct inaccurate information, or ask for specific data to be deleted. However, certain information may be required to be retained for a defined period due to legal or regulatory obligations. If you wish to opt out of marketing communications, you may use the unsubscribe link in any email or notify our support team directly. Our dedicated support channel is always available for any privacy-related questions or concerns.

Right to Access Information You can find out what information we hold about you
Right to Rectification You can have incorrect or outdated information updated
Right to Deletion You may request deletion of specific data
Right to Object You can object to the use of your data for specific purposes

Frequently Asked Questions about Privacy

No, c77 never sells or transfers your personal information to third-party advertisers or marketers. Data may only be shared with partners necessary for operating the service (such as payment processors or identity verification services) under strict confidentiality agreements. These partners may only use the data for specified purposes and are not permitted to use it for anything else. If we are required to disclose information due to legal obligations or a government order, we will notify you where legally possible. If you have any questions about any part of our privacy policy, please contact the support team.

Necessary information is retained while your account is active. Even after account closure, some data may be kept for a specified period due to legal and regulatory obligations, generally limited to five to seven years. Records of financial transactions are required by anti-money laundering laws to be retained for a longer period. After the specified period, data is securely and permanently deleted. If you would like to know the retention period for specific data, please ask our support team.

c77 uses industry-standard SSL encryption to keep all data transfers secure. Information stored on our servers is held in encrypted form and managed through strict access controls. Regular security audits and penetration testing are conducted to identify any vulnerabilities. An automated 24/7 monitoring system is in place to detect suspicious activity. In the event of a data breach, you will be promptly notified in accordance with legal guidelines and the necessary steps will be taken.

Yes, you can update your name, email, mobile number, and other profile information at any time from your account settings. Identity verification may be required for security reasons when changing certain information. To fully close your account, please contact the support team — we will assist you through the process. If some data cannot be deleted immediately due to legal obligations, it will be automatically deleted after the designated period. c77 is always committed to helping you maintain control of your information.

Have more questions? We're here to help

Our support team is always here to help with any questions about our privacy policy or your personal information. Get quick answers from our FAQ page or contact us directly.

View FAQ Join Now
English বাংলা